Terms of Service

01 Acceptance of terms

By engaging us for service or using this website, you confirm that you are authorized to enter into these Terms and that the information you provide is accurate. If you are acting on behalf of a business, you confirm you have authority to bind that business.

02 Our services

We provide device repair, data recovery, managed IT, cybersecurity, cloud, networking, website, and related technology services. The scope of any engagement is defined by the quote, work order, or service agreement you approve. We may decline or discontinue work where it is unsafe, unlawful, or beyond our capabilities.

03 Diagnostics & quotes

• Standard diagnostics for repair are free; data-recovery evaluations are provided before any recovery work.
• We provide a clear quote before performing any paid work, and we do not begin paid work until you approve it.
• Quotes are estimates based on the information available at the time. If additional issues are found, we will contact you with an updated quote for approval before continuing.
• Some specialized parts or recovery cases may require a deposit, which will be disclosed in advance.

04 Authorization to service

By providing a device for service, you represent that you are the owner or are authorized to permit service on it, and you authorize us to perform diagnostics and the approved work. You acknowledge that some repairs and recoveries carry inherent risk, including the possibility of data loss or that a device cannot be repaired or data cannot be recovered.

05 Payment

• Payment for repair and recovery work is due upon completion, before the device or recovered data is returned, unless otherwise agreed in writing.
• Monthly plan fees are billed on the schedule stated in your service agreement.
• Past-due balances may be subject to late fees and may pause ongoing services until resolved.

06 Repair warranty

We stand behind our work. Repair labor and the parts we install are covered by a limited warranty for the period stated on your invoice or work order. This warranty covers the specific repair performed and does not cover:

• New, unrelated issues or pre-existing conditions outside the approved work.
• Physical, liquid, or electrical damage occurring after the repair.
• Customer-supplied parts, software issues, or third-party tampering.

Contact us promptly if you believe a repair is not holding, and we will make it right under the applicable warranty.

07 Managed IT & monthly plans

Monthly support plans (such as Business IT Care, Secure IT Care, and Business Tech Care Plus) are governed by the service agreement you sign, which defines scope, devices covered, response expectations, term, and pricing. Work outside the agreed scope may be quoted separately. Plans are designed to be flexible; cancellation and change terms are stated in your agreement.

08 Your responsibilities

• Back up your data before service whenever possible — see our Pickup & Recovery Policy.
• Provide accurate information and any passwords or access needed to complete the work.
• Remove or disclose any confidential material you do not want accessed where it may affect the service.
• Pick up devices promptly once notified that work is complete.

09 Limitation of liability

To the fullest extent permitted by law, Right On Repair & IT Services is not liable for loss of data, loss of profits, or indirect, incidental, or consequential damages arising from our services or this website. Our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

10 General terms

Intellectual property

Website content, including text, graphics, and logos, is owned by or licensed to Right On Repair & IT Services and may not be copied or reused without permission.

Governing law

These Terms are governed by the laws of the State of California, and any disputes will be handled in the courts serving Orange County, California.

Changes

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision; continued use of our site or services constitutes acceptance of the current Terms.

11 Contact us

• Phone: (562) 542-5899
• Email: info@rightonrepairit.com
• Address: 20 Corporate Park, Ste 118, Irvine, CA 92606
• Hours: Walk-ins welcome, 10:00 AM–6:00 PM. Call to confirm availability for a particular day.