Pickup & Recovery Policy

01 Drop-off & diagnostics

• When you drop off a device, we record its make, model, and condition, and give you a ticket or reference so you can track the job.
• Standard repair diagnostics are free. For data recovery, we perform an evaluation first to assess what may be recoverable before any paid work.
• Please bring any passwords, accessories (chargers, cables), or details that will help us diagnose and complete the work.

02 Quotes & approval

After diagnostics, we provide a clear quote. We do not perform paid work until you approve it. If we discover additional issues during the work, we will pause and contact you with an updated quote before continuing.

03 Back up your data

We treat the data on your device as confidential and access only what is necessary to complete the requested work, consistent with our Privacy Policy.

04 Data recovery

• No guaranteed outcome. Recovery depends on the type and extent of the failure. We will tell you honestly what we believe is recoverable before any paid work, but we cannot guarantee that all — or any — data can be recovered.
• Stop using a failing drive. Continuing to power on a failing or clicking drive can make recovery harder or impossible. Power it down and contact us first.
• Returned on safe media. Recovered data is returned on suitable new media, which may be quoted as part of the recovery.

05 Turnaround

Many repairs are completed same-day when parts and capacity allow; recovery and specialized repairs may take longer. We provide a realistic timeline with your quote and notify you as soon as your device is ready.

06 Picking up your device

• We will contact you using the phone or email you provided once work is complete.
• For your protection, please bring your ticket/reference and a valid photo ID, or be prepared to verify ownership, at pickup.
• If someone else will collect the device on your behalf, let us know in advance.

07 Storage & unclaimed devices

We have limited space and ask that devices be picked up promptly after you are notified they are ready.

• Storage: Devices left beyond a reasonable period after completion may be subject to a storage fee, which we will communicate before it applies.
• Unclaimed devices: Devices left for an extended period after repeated attempts to reach you may be considered abandoned and handled in accordance with applicable California law. We will make reasonable efforts to contact you before taking any action.
• Records: Where a device is recycled or disposed of, we take reasonable steps to protect any remaining data.

Exact storage and abandonment timeframes are stated on your work order or available on request — just ask and we'll explain clearly.

08 Payment at pickup

Payment for completed repair or recovery work is due before the device or recovered data is released, unless other arrangements are agreed in writing. See our Terms of Service for full payment terms.

09 Contact us

Questions about a drop-off, pickup, or recovery? Reach our local Irvine team:

• Phone: (562) 542-5899
• Email: info@rightonrepairit.com
• Address: 20 Corporate Park, Ste 118, Irvine, CA 92606
• Hours: Walk-ins welcome, 10:00 AM–6:00 PM. Call to confirm availability for a particular day.